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Ordering By Phone

Toll Free Line for Orders and Technical Assistance — 1-800-839-3262

Phone orders are generally shipped within 24 hours (on weekdays) of when they are placed. Phone orders taken by noon are usually packaged and shipped the same day while orders taken after noon are generally shipped the following day.

Payment for phone orders may be made by Visa or Master Card. Please refer to the sections "Payment Methods" and "Shipping Methods" for further details.

Since we are fully computerized here at Great Hobbies, we can take your order quickly and efficiently, and can usually tell you instantly if the products you are ordering are currently in stock. We can also keep accurate track of backorders should the item you desire currently be out of stock.

When placing an order for the first time you will be asked to give your name, mailing address including postal code, your telephone number, desired method of payment (along with credit card number if applicable), and desired method of shipment. For subsequent orders, your name will generally be sufficient unless other information has changed.

When reading your order over the phone, please give the part number first and then quantity.