RETURNS

If you receive a regularly stocked product which you have ordered and it is not what you had expected, you may return the product within 30 days from date of invoice for a refund on the price of the product or credit to an alternate purchase.

Special Order / Red Dot and Clearance / Blue Dot items cannot be returned.

The following items carry no warranty and cannot be returned:

• Fuel
• Glow Plugs
• Batteries
• Paints
• Adhesives
• Software

All items being returned must be in new, unused condition, and include the original packaging.

If you want to return something, please do not mark on, or damage the product packaging in any way. Remember, the item must be in resaleable condition. We protect all product with addional packaging when shipping to you. We ask for the same courtesy with returns. It is amazing how many people just throw a label or scrawl an address on the product itself to return it and expect to get a refund! It would not be credited with a full refund as chances are we would have to sell it at 'scratch and dent' prices.

To make a return you must first contact our 1-800-839-3262 to obtain authorization for that return.

Do not, under any circumstances, return an item, for any reason, without getting prior authorization!

When returning an item, include a written explantation for the return as the person processing your package will not necessarily be the same person you speak to on the phone.

If, by error, we have sent you a product which was not what you had ordered, we will be happy to replace the item for you. Call our 1-800-839-3262 line for authorization and return instructions. Again, the item being returned must be in new, unused condition, in the original packaging. Do not use a product if it is not what you had ordered unless you intend to keep the product anyway. We will not accept used merchandise for return and we will not accept packages sent to us COD.

DEFECTIVE MERCHANDISE

If you receive a product and find that it is defective right out of the package, you may obtain return authorization from Great Hobbies and return it within 30 days for repair or replacement. You will be responsible for getting the defective product to us, however, we will pay the cost of getting a replacement to you.

If you receive a kit and there are parts missing, you must approach the manufacturer directly for replacement parts. We do not have access to individual kit parts. Great Hobbies will not rob one kit to fix another and this policy helps to ensure that no one will inadvertently get stuck with an incomplete kit due to tampering.

Once the item has been used, you must refer to the manufacturer's warranty. The manufacturer, not Great Hobbies, is responsible for all manufacturing defects and liabilities. Most products of a technical nature including radios, electronic equipment, engines, etc. are warrantied by the manufacturer and you must return the product directly to them for repair or replacement. We do not deal directly with most manufacturers and are not in a position to do warranty repairs or replacements. Different items will have different warranty policies. If you have a problem with a product and are in doubt as to what to do, please call us for assistance.